wow, I didn't expect this thread to get so much attention. The seller sent a reply yesterday afternoon. It was obviously run through a translator so it's in very broken English, but here's my translation:
"Today I contacted Mexico Post and asked what has happened to the package. The postal worker said that they have been experiencing higher than normal shipment volumes and are delayed because of this. He said that the package is now out of Mexico and is in the USA, but maybe is being held up at customs there and that is why there has been no scan to update tracking. He said that expected delivery time is 25-30 days and that sometimes it can take up to 60 days. Since it was sent 29 days ago (counting only Monday- Friday business days) they are still technically within the expected delivery time, so you should continue to be patient. I understand that this is frustrating and it has been a long time already, but I cannot make them ship any faster. Please update me when tracking shows progress; the good news is that you have access to the tracking number so you can watch it yourself."
Karis, this is obviously something you feel strongly about so I hope you were able to glean from my posts that filing a claim isn't what I actually want to do, I just really didn't know what was involved in the process or if it did count against them in some way if a claim was filed as a precaution but no refund is issued. I at least partially agree with all of the points you were making, which is why I'm torn about what to do. However I do get some of the others' points as well, specifically:
I bought something on ebay from Mexico on the 18th and it just entered the US and is in customs today. it shouldnt take That long.
This makes me think that perhaps the seller did buy the shipping in a timely manner but forget to take the package to the post office. Otherwise why on earth would it take so long to go a few miles? The seller's conversation with the postal worker doesn't address this at all. Eric, did your shipment originate from Mexico City, or somewhere else?
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We've all experienced this before on eBay; a seller immediately purchases shipping after a sale, but your package tracking doesn't update for days because they hadn't dropped it off at the PO yet. This would be a pretty extreme case of that but it's not that unusual, so I guess it's plausible.
To address some other points, insurance was not offered, and by my estimates I paid about $5-6 more than the seller paid to ship. Even if insurance was offered, my experience with Mexico post so far makes me believe that it would be a nightmare trying to file a claim with them, but I digress. Also, the total purchase price was over $100; if it were less I'd just count my losses but it's a considerable purchase so I want to explore my options.
Anyway, for now I'm just going hold tight and hope something updates on USPS before the 45 day mark next week. Thanks for the input everyone, I'll update once something happens.
Edited by bachamn, 01 April 2015 - 06:33 AM.